Please be informed that the following product is being recalled from the market for safety reasons:
Ultron Table top hair dryer type JL-2018 – Article n° 5020100
Please stop using this product and contact your distributor from whom you bought it in order to return the product to him.
In exchange for your returned Ultron Table top hair dryer type JL-2018, you are entitled to:
- A Babyliss table top hair dryer with similar properties; OR
- A refund of €50,00
In the event your distributor is no longer in business or you have no longer access to his store, please contact our customer service by e-mail at email@example.com or by telephone between 9 am and 5 pm CET on +32 55 33 41 41.
1) What is wrong with the Ultron Table top hair dryer type JL-2018?
After extensive testing it appears the hairdryer is not fully compliant with EU regulations related to electricals and therefore is a potential risk to the end user of this product.
The appliance does not fully fulfill the requirements of the harmonized standard EN 60335-1 Safety of household electrical appliances and EN 60335-2-23 Particular requirements for appliances for skin or hair care.
2) What could be the risk if I continued to use the Ultron Table top hair dryer type JL-2018?
There is a contact between a principal insulation and an accessible metal part. A person may receive an electrical shock or may be electrocuted.
The winding of the motor becomes too hot. The spinning fan within the hair dryer can melt and this may cause a fire. A person may be burned (hair, head).
3) Was there an accident with the Ultron Table top hair dryer type JL-2018?
There has been 1 reported accident on 6571 hair dryers sold where the hair dryer has caught fire. We have no information as to whether the instructions of how to use the hair dryer had been correctly followed.
4) Why should I return the product to the place of purchase and can’t I just throw it away myself?
In order to comply with European product safety legislation, as a supplier we have an obligation to recall the product and make sure it cannot be used in any way anymore. The only certain way for us to do this is by taking the product back for destruction.
By returning the product we can also offer you an alternative in exchange, which consists of either a replacement product which offers similar properties or a refund of EUR 50,00.
5) What should I do to return the Ultron Table top hair dryer type JL-2018 and get a replacement product and or an indemnity in the amount of EUR 50,00?
Please contact the distributor who sold the product to you. He will ask you to bring the product to his store or principle place of business where he will fill out a form with you, on which you can indicate whether you choose to receive a replacement product or an indemnity in the amount of EUR 50,00.
In the event your distributor is not in business anymore or you have moved and you live far from the place of purchase, please contact our customer service on the following e-mail address: firstname.lastname@example.org or on the following telephone number: +32 55 33 41 41 (between 9 am and 5 pm CET). We will look what is the nearest point of sale where you can return the hair dryer to.
6) Which product is offered as a replacement and does it have the same properties and qualities as the Ultron Table top hair dryer? As of when is it available?
The product offered as replacement is the Babyliss S233A. It is similar in use and offers the same level of quality as the Ultron Table top hair dryer. It is immediately available in our warehouse so it can be delivered to your distributor within a couple of days after you have returned your hair dryer.